[SNA IB HCMC] BOARDING SUPERVISOR

The International Schools of North America (SNA) is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Appointment to this post is subject to criminal records and background checks.

Job Overview

The Boarding Supervisor is responsible for creating a safe, supportive, and nurturing environment for boarding students. The role focuses on student wellbeing, pastoral care, daily supervision, parent communication, and Boarding House operations.

In addition, the Boarding Supervisor works closely with students, parents, teachers, and boarding staff. As a result, the role helps support students’ personal, social, and academic development.

Key responsibilities
1. Student Care and Wellbeing

- Supervise students’ daily routines and ensure compliance with boarding regulations.

- Promote a safe, respectful, and positive boarding environment.

- Provide guidance, mentoring, and pastoral support when required.

- Identify and respond appropriately to student welfare concerns.

- Build positive relationships with students and support their development.

2. Parent Communication and Student Support

- Act as a key contact for parents regarding boarding matters.

- Communicate regularly with parents about student wellbeing, behaviour, and residential life.

- Address parent concerns professionally and promptly.

- Support the delivery of high-quality parent services.

3. Boarding House Operations

- Coordinate and support the daily operation of the Boarding House.

- Assign and monitor tasks for boarding staff.

- Promote teamwork and collaboration within the boarding team.

- Ensure boarding procedures and policies are implemented consistently.

4. Facilities and Administration

- Monitor boarding facilities and living areas for cleanliness, safety, and functionality.

- Report maintenance needs and follow up on resolutions.

- Maintain a welcoming and comfortable residential environment.

- Prepare daily, weekly, and monthly reports on student wellbeing, activities, incidents, and operations.

- Maintain accurate student records and documentation.

5. Collaboration

- Work with the Head of Academic Services and relevant school departments to support student success.

- Participate in school initiatives that promote student engagement and wellbeing.

- Provide recommendations to improve boarding programs and student experiences.

- Perform other duties assigned by the Line Manager, Head of School, or Managing Director.

Education
Bachelor’s degree or higher in Education, Psychology, Social Work, Counseling, Hospitality Management, Student Services, or a related field.

Specialized requirements

– 2–3 years of relevant experience in student care, boarding management, pastoral care, customer service, or educational support.

– Experience in an international school or international education environment is highly preferred.

– Experience supporting student wellbeing and providing quality parent services.

Skills and Competencies

– Experience supporting student wellbeing and providing quality parent services.

– Strong interpersonal, communication, and conflict-resolution skills.

– Good spoken and written English.

– Strong problem-solving, decision-making, organizational, and reporting skills.

– Ability to handle sensitive situations professionally and confidentially.

– Strong commitment to student safeguarding and wellbeing.

Working conditions

– Residential boarding environment.

– May require evening, weekend, overnight, and holiday duties according to boarding schedules and operational requirements.

– Participation in school events, student activities, and emergency response duties when required.